About FLEXTHERM, the floor heating industry leader
FLEXTHERM in a few words
FLEXTHERM takes its role as industry leader seriously. For more than 25 years, we've focused solely on floor heating systems; they are our reason for being. And because it's all we do, our efforts to provide top quality floor heating systems are not diluted by other products.
A pioneer in its field, FLEXTHERM introduced the floor heating systems technology as we know it today. Since, it has continuously increased its line of products and innovated while listening closely to the market to make sure to not only offer clients a reliable, durable and performing product, but also a product that they will love for a long, long time. Not surprising that FLEXTHERM refers to itself in jest as a "generator of happiness".
Fully honoring its "A unique experience, an expert to guide you along the way" promise, FLEXTHERM attaches great importance to the individuals it hires to help it reach its objectives. On one hand, the company is supported by a team of specialists that help the company thrive, whether it be the meticulous production team employees who build impeccable products or the devoted and considerate customer service specialists who take customers' requests to heart. On the other hand, FLEXTHERM is the only floor heating manufacturer to have developed a national network of certified FLEXpert installers and FLEXboutik stores to guide clients. With this network, FLEXTHERM aims to offer every client a unique experience where satisfaction is guaranteed in terms of product quality, installation and before- and after-sale service.
- FLEXTHERM was founded in 1991 by Mr. Philippe Charron, who remains its president today.
- FLEXTHERM cables and mats are entirely manufactured in our 50,000 square foot modern and state-of-the-art plant where quality controls are implemented throughout the entire production process.
- FLEXTHERM's quality management system has been ISO certified (9001:2008) since 2009.
- In order to provide the perfect product for every project, we offer a complete line of surface-type cables and mats as well as cables and mats to be embedded in concrete.
- FLEXTHERM is supported by an in-house Research & Development team who always strives to innovate, improve existing projects and design new ones.
- Since customer service is at the very heart of our company, FLEXTHERM is proud of its team of customer service experts available from 8 a.m. to 8 p.m. ET, Monday through Friday, who are always ready to answer questions and offer support to clients before, during and after their projects.
The customer at the heart of the company
- OUR CLIENT COMMITMENT: A unique experience, an expert to guide you along the way.
- OUR VALUES: Client satisfaction - Collaboration - Innovation - Integrity
- OUR VISION: To become the preferred choice as a heating application partner
- OUR MISSION: To develop heating application solutions that are perfectly tailored to the clients' needs and inspire loyalty