Frequently Asked Questions - Thermostat repair

Open the door on the right.
Check if the interrupter is switched to the On position. Switch it to the On position if it isn’t already.
Check if the electric panel interrupter powering the circuit is switched to the On position. Switch it to the On position if it isn’t already.

Yes. The thermostat can operate in manual mode.
Open the door on the right.
Press MOD/RET as many times as necessary until the small hand appears on the screen. (image de la main du thermostat) Set the temperature by pressing the ring (upward to raise the temperature, downward to lower the temperature).

Open the right door
Press D, H or M to access the menu
Select the day using the D button
Press MODE/RET to leave the menu

Open the door on the right
Press D, H or M to access the menu
Press H to set the time and M to set the minutes
Press MODE/RET to leave the menu

Contact the Customer Service Department (Lien vers page 3.0) for assistance

Open the door on the right, switch the interrupter to the OFF position, then to the ON position. If the situation persists, have the cable and insulation resistance checked by a qualified electrician. Contact the Customer Service Department (Link on page 3.0) for assistance.

Open the door on the right, switch the interrupter to the OFF position, then to the ON position. If the situation persists, have the cable and insulation resistance checked by a qualified electrician. Contact the Customer Service Department (Link on page 3.0) for assistance.

Have the cable resistance checked by a qualified electrician. Contact the Customer Service Department (Link on page 3.0) for assistance.

Use the FLEXTEST (link on flextest), an ohmmeter or a multimeter to measure the resistance between the two black wires. Record the results on the warranty card. The measurement should be similar to the resistance indicated on your cable label (± 5%). If the measurement differs from these parameters, contact the Customer Service Department (Link on page 3.0) for assistance.

Use a megohmmeter to verify the integrity of the cable’s insulation. If the cable is intact the reading will be “infinite”. If there is leakage between the heating element and the insulation, the reading will indicate a value lower than 250 MOhms. To repair this leakage, contact the Customer Service Department ( link on Contact).

Contact the Customer Service Department ( Link on page 3.0) for assistance. You will need an ohmmeter and a megohmmeter to verify the heating cables.

Unscrew and remove the front of the thermostat. Check behind the front of the thermostat to make sure that the position of the temperature mode selector is set to F. Contact the Customer Service Department ( Link on page 3.0) for assistance. You will need an ohmmeter and a megohmmeter to verify the heating cables.

Replace the thermostat.

The thermostat keeps the same programming at all times. You will need to adjust the day and time after a power outage lasting more than 2 hours. You can download these instructions by going to the Programming and Settings page

This means that there is an error with the probe. Verify that the probe is correctly connected to thermostat connectors 3 and 4. (There is no polarity.)

Verify the probe resistance. It must be between 8 and 12 KOhms at an ambient temperature between 20 °C and 30 °C. Replace the probe if there is no resistance.

Contact the Customer Service Department ( Link on page 3.0) for assistance.